Refund policy

RETURNS & REFUNDS

Our Feel-Right Promise

Not the right remedy for you? If you've opened or tried one of our products and it isn't right for you, let us know within 30 days of delivery and we'll swap it once for another product from our range, on us. There's no need to send it back.

Change of Mind (Unopened Items)

Unopened, unused items in their original packaging can be returned within 30 days of delivery for store credit or an exchange. Return postage is at your cost, and we recommend a tracked service, as we can't credit items that don't reach us. We don't offer cash refunds for change of mind.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or isn't what you ordered, contact us at hello@eastremedy.com.au with your order number and a photo of the issue. We'll arrange a refund or replacement, including any return postage, at no cost to you.

Health & Hygiene

Our patches, rollers and creams are personal care products, so for hygiene reasons we can't accept opened or used items back for change of mind. That's what our Feel-Right Promise is for. This doesn't affect your rights if an item is faulty.

How to Start a Swap or Return

Email hello@eastremedy.com.au with your order number and what you'd like to do. We'll confirm the next steps and, for returns, send you our return address.

Refunds and Store Credit

Refunds for faulty or incorrect items go back to your original payment method within 5 to 10 business days of approval. Store credit is sent to you by email as a code you can use on your next order.

Your Rights

Nothing in this policy limits your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993. If a product has a major fault, you're entitled to choose a refund or replacement.