Last updated: July 2026

East Remedy (ABN 30 943 919 960) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, for our New Zealand customers, the Privacy Act 2020 (NZ).

What We Collect
Contact and shipping details, order and payment information (processed by our payment providers — we don't store full card details), account details if you create one, enquiries and feedback, and technical data (IP address, browser, cookies).

How We Use It
To process orders, provide customer service, send marketing you've opted into (unsubscribe anytime), improve our site and products, and meet legal obligations.

Who We Share It With
Trusted providers who help run our business — Shopify, payment processors, shipping carriers, Klaviyo (email marketing), and analytics tools. We never sell your information. Some of these providers may store data overseas, including in the US.

Cookies
We use cookies to improve your browsing experience. You can control these through your browser settings.

Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting hello@eastremedy.com.au.

Complaints
Contact us first at hello@eastremedy.com.au. If unresolved, Australian customers may contact the OAIC (oaic.gov.au); New Zealand customers may contact the Office of the Privacy Commissioner (privacy.org.nz).

Changes
We may update this policy from time to time; the current version is always posted here.

Contact
East Remedy · ABN 30 943 919 960
Bellarine Peninsula, VIC Australia
hello@eastremedy.com.au