Frequently Asked Questions

Our products are imported and arrive in their original manufacturer packaging, so what you receive may not exactly match the images on our website. The packaging may include text in languages other than English, and the design can vary between batches. Where we include supplementary English language information, please read it together with the original packaging before use.

Before first use, apply a small amount of cream or roller, or a small piece of a patch, to the inner elbow or inner wrist and wait 30 minutes. If there is no reaction, you are goodto go.

Choose a clean, hairless area of skin such as the upper arm, shoulder, inner wrist, lower back, abdomen, acupressure point, legs. If you have sensitive skin, rotate the spot each time to help avoid irritation.

Wear each patch for up to six hours, then give your skin a break. Never apply to broken,irritatedor inflamed skin.

You can. Many customers pair formats, such as a patch on the lower back and a roller on the shoulders. Just follow the daily use guidance on each pack and give sensitive skin a rest between applications.

Our patches,rollersand creams are for external use only, and most people use them without any trouble. Occasionally skin sensitivity can occur, either toaherbal ingredient or to the material of traditional oil-based patches, which are less breathable with extended wear. This is why we recommend a skin test before first use. If you notice itching,rednessor discomfort, stop using the product and speak with your doctor.

For patches containing wintergreen essential oil, use no more than three patches a day.If you are pregnant or breastfeeding, or consideringuse ona child, check with your doctor first, and keep all products away from your eyes,mouthand broken skin.

Store them in a cool, dry place away from direct sunlight, and reseal the pouch after each use.

Yes. Every product has a shelf life of three years or more, with the expiry date printed on the back of each pack.

We are a proudly 100% Australian owned and operated business, based on the Bellarine Peninsula in Victoria.

This depends on where you live! We process each order within 1-2 business days and ship all our Australian and New Zealand orders via Australia Post. You will receive tracking notifications when your patches are on their way to you!

See our Shipping page for all shipping rates