Our Promise
We want you to be happy with your East Remedy order. If something isn't right, we're here to help.

Change of Mind
We accept returns for change of mind within 30 days of delivery, provided the item is unopened, unused, and in its original packaging. Return shipping costs are the customer's responsibility unless the return is due to a fault or error on our part.

Faulty or Incorrect Items
If your item arrives damaged, faulty, or isn't what you ordered, contact us at hello@eastremedy.com.au with your order number and a photo of the issue. We'll arrange a replacement, exchange, or full refund, including return shipping, at no cost to you.

Health & Hygiene Items
As our patches, rollers, and creams are personal care products, opened or used items cannot be returned for change of mind, for hygiene reasons. This does not affect your rights if the item is faulty.

How to Start a Return
Email hello@eastremedy.com.au with your order number and reason for return. We'll confirm the next steps and provide a return address.

Refunds
Once we've received and inspected your return, we'll notify you of approval and process your refund to the original payment method within 5 to 10 business days.

Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act 1993. If a product has a major fault, you're entitled to choose a refund or replacement.