Help
Find answers below or get in touch — 📧 hello@eastremedy.com.au
Our Products
Herbal patches and roller gels, rollerballs and a muscle cream, built on remedies that families across Asia have trusted for generations. The herbal knowledge behind every product has been refined over thousands of years. It does not need reinventing. It needs bringing home.
Relaxation & Sleep Acupressure Sleep Patch, lavender patches, roller gels and rollerballs.
Key ingredients include lavender, marjoram, ylang ylang and hinoki, botanicals long used to calm a busy mind and help the body settle in the evening.
For insomnia, wind-down, restless nights, and stress-related sleeplessness.
Recovery & Relief Warming and cooling herbal patches, roller gels and muscle cream.
Key ingredients include Yi Tiao Gen root, turmeric, peppermint, eucalyptus and wintergreen, with tourmaline and graphene in our warming patches. Choose cooling for fresh, hot aches or warming for stiffness. Not sure? See our warming vs cooling guide.
For back pain, joint ache, post-exercise soreness, and chronic tension.
Women's Wellness Warming and cooling patches, lavender and hinoki roller products and muscle cream.
Warming patches for physical tension, and cooling lavender and hinoki products for the days that run hot and the nights that won't settle.
For period pain, menopause discomfort, and hormonal anxiety.
Men's Vitality Graphene heat, Far Infrared roller gel, hinoki and muscle cream.
A recovery routine for the body that has been on its feet, with deep warming comfort and a calming hinoki rollerball.
For energy, physical recovery, stress resilience, and everyday vitality.
Procurement
All products are sourced from independent suppliers across Taiwan and Asia. Every product is tested by us before it reaches you.
If you have a question about a specific product, ingredient, or allergen — email us and we will respond within one business day.
Orders
- Orders are processed within 1–2 business days.
- You will receive a tracking number by email once dispatched.
- We ship across Australia and New Zealand.
- For a specific order query, include your order number when you get in touch.
Shipping
| Destination | Method | Estimated Delivery |
|---|---|---|
| Australia | Standard | 3–7 business days |
| Australia | Express | 1–3 business days |
| New Zealand | Standard | 5–10 business days |
Free standard shipping on Australian orders over $60, and on New Zealand orders over $149. More on our Shipping Info page.
Returns & Exchanges
If something is not right, we will make it right.
- Feel-Right Promise: opened or tried a product and it isn't right for you? Tell us within 30 days of delivery and we'll swap it once for another product from our range, on us. No need to send it back.
- Change of mind: unopened items in original condition can be returned within 30 days for store credit or an exchange. Return postage is at your cost. We don't offer cash refunds for change of mind.
- Damaged, faulty or incorrect orders: contact us and we'll arrange a refund or replacement.
To start a swap or return, email us with your order number and what you'd like to do. Full details in our Returns Policy.
Using Our Products
Start here if it's your first time:
Test a small piece (patch) or a small amount (gel, oil, cream) on the inside of your arm for 15 minutes before use. Wear a patch for 4 to 8 hours, see the individual product for its recommendation. Roller gels, oils and cream can be used through the day as needed. Full directions are on every product page and pack, and see our How to Use guide.
Please read:
- Our products are trusted by millions of people across Asia and the world. As with any natural ingredient, individual sensitivities can occasionally occur — when in doubt, patch test first.
- For external use only. Not intended to diagnose, treat, cure, or prevent any medical condition. For wellness use only.
- Do not apply to broken, irritated or inflamed skin, and keep away from your eyes and mouth.
- If you are pregnant or breastfeeding, taking medication, have a medical condition or sensitive skin, or are considering use on a child, check with your doctor or health professional first.
- Stop use and rinse with water if redness, itching or discomfort appears.
- Keep out of reach of children.
Wholesale & Stockist Enquiries
Interested in stocking East Remedy? We work with health food stores, pharmacies, yoga studios, and wellness practitioners across Australia and New Zealand.
Contact Us
📧 hello@eastremedy.com.au — we respond within one business day, Monday to Friday.